Infinite Campus
LOGGING IN FROM A WEB BROWSER
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Students and parents have different login pages. If you are a parent make sure you are using Campus Parent. If you are a student make sure you are using Campus Student.
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Visit infinitecampus.com and click Login at the top right
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Search for your Kohala High School/Hawaii. Select them from the list
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Click Parent/Student
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Click either Campus Parent or Campus Student
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Enter the Username and Password provided by your school. If you do not have one, contact your school
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Click Log In!
LOGGING IN TO THE APP
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The Campus Student and Campus Parent apps provide the same tools as the browser version, with the benefit of the option to Stay Logged In and receive push notifications.
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Download the app from the App Store or Google Play
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Search for your Kohala High School, Hawaii. Select them from the list
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Enter your Username and Password, provided by KHS
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If using a secure, private device, mark Stay Logged In to receive mobile push notifications, if enabled by KHS
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Click Log In!
Username & Password Issues
RESET YOUR PASSWORD
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KHS can reset your password/create an account. You can also visit Campus Student or Campus Parent (Web Portal or Mobile App) and click “Forgot your password/username."
If you don't see the "Forgot password?" and "Forgot username?" options, your district has not turned this feature on.
CAPTCHA
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If you have failed to enter your username and password correctly, after a few missed attempts you will see a CAPTCHA. Simply log into Campus Student or Campus Parent using the Web Portal or Mobile App. Enter your username, password, and CAPTCHA to gain access.
Notifications
Notifications
WHAT TRIGGERS A NOTIFICATION?
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A notification is triggered when attendance, grades or assignment scores are created or modified.
HOW DO I GET NOTIFICATIONS?
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Notifications are available through the Campus Student and Campus Parent mobile apps, if enabled by your school.
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Before you log in, mark Stay Logged In to receive notifications.
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After logging in, click the user menu in the top right and then click Settings and Notification Settings.
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From there, indicate which types of notifications you'd like to receive and set the threshold for notifications. For example, indicate if you only want to receive Assignment notifications if the score is below 70%.
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Click Save.
NOT
RECEIVING NOTIFICATIONS
KHS has the option to turn on notifications to mobile devices.
You may also want to review the notification settings on your
phone itself.
Error Messages
CONNECTION ERROR
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Check your Internet connection
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Make sure your district's Web Portal is not down
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If you continue to get the error, reinstall the app
APP MENU ITEMS TURNED OFF
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KHS controls what areas of the app are available to you. We. may turn off all or parts of the app over summer break, during other school breaks, and during grading periods.
MIssing Info
DO YOU HAVE YOUR OWN ACCOUNT?
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If you are a parent, make sure you are using Campus Parent. If you are a student, make sure you are using Campus Student. This allows for your Campus record and the relationships set up between you and your children to connect properly. Ask your KHS for your own account.
Is YOUR PORTAL SETTING ACTIVATED?
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The relationship recorded in Campus between you and your child needs to be set up to include Portal access. This lets you view your child’s information in the Portal & Mobile App.
KHS manages this setting; contact us to fix this.